📁
Market Outreach
💼
Pacific Northwest Region
📅
58779 Requisition #

Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.

We're looking for someone to join our team as a Supervisor, Telephone Operators who:

Actively demonstrates commitment to providing excellent customer service and for representing the organization, as well as the Mission, Values, and Goals in all interactions with internal and external customers. Ensures that all services offered by Call Center represent consistency in quality of delivery of those services in the areas of: call center support and customer service excellence, hospital communication, coordination of all applicable patient-related services, and pager facilitation. Acts as a liaison between external customers and hospital for all services facilitated by the department. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Essential Functions:

  • Ensures that all calls to departments meet or exceed call center standards of ensuring satisfactory customer service criteria are met at all times. Ensures that calls to staff are monitored for quality assurance on a regular basis. Conducts weekly status meetings with staff so that mentoring and training can be provided to ensure that quality customer service is always maintained.
  • Provides in-services and communication to appropriate personnel as needed pertaining to telephone professional etiquette, pagers and code facilitation, safety and documentation of all supported services.
  • Ensures that special needs for a procedure are communicated to the appropriate departments and individuals in a timely manner.
  • Monitors automated call center management system to maintain compliance, data output and processes, and remediate misuse and malfunctions.
  • Supervises the daily office operations and staff to ensure smooth flow, optimal productivity, and ensure that all functions adhere to providing excellent customer service in a call center environment Supports problem solving for both internal and external customersPerforms other job-related duties as assigned.

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You'll be successful with the following qualifications:

Education:

  • Bachelor's Degree or equivalent combination of education/related experience: Required
  • Master's Degree: Preferred

Work Experience:

  • Five years call center experience: Preferred

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA and HI) or the option of COVID-19 vaccine or weekly testing (required in OR), etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.

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