Revenue Cycle
63762 Requisition #

Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.

Adventist Health Mendocino Coast is a 25-bed critical access hospital serving our beautiful community along the coast. We are proud to continue our legacy for exceptional care in this community, connecting our friends and neighbors to services right here close to home.

Adventist Health Mendocino Coast is a special place. It is a place made up of engaged physicians, nurses and staff who are here to make a difference. It’s a team consumed by a passion to set new standards of care and service, who is deeply committed to improving the health of our community and making a difference in the lives of their patients and their families.

We're looking for someone to join our team as a Supervisor, Patient Access who:

Oversees all functions within patient access. Provides technical leadership while performing escalated or complex duties. Identifies and controls areas of patient thru put to increase patient and family satisfaction. Partners with management to control and reduce bad debt by ensuring high quality of registration is maintained. Tracks, trends and monitors registration activity and works with supervisor to develop corrective action plans to avoid unnecessary denials. Builds and maintains relationship with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships with patient access. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment. Works with the manager to ensure registration activities are compliant with industry standards.

Essential Functions:


  • Manages day to day responsibilities for assigned Patient Access area or team. Exercises independent judgement to ensure all areas are properly staffed and responsibilities completedPartners with departments we support to improve performance, address issues and remove barriers.
  • Monitors metric trends � denials, error rate, wait times, patient experience � and proposes solutions to improve performance.
  • Develops associates. Provides coaching and mentoring to promote associate growth. Provides timely feedback � positive and negative.
  • Creates a positive workplace and cohesive team. Creates an environment of accountability with clear expectations. Recognizes the contributions of the team. Works proactively to address issues.
  • Performs other job-related duties as assigned.


You'll be successful with the following qualifications:


  • Bachelor's degree in healthcare management or finance or equivalent combination of education/related experience: Required
  • Master's Degree: Preferred

Work Experience:

  • Five years patient access experience: Preferred
  • One year leadership experience: Preferred

Required Licenses/Certifications:

  • Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association: Preferred

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.

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