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Revenue Cycle
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Pacific Northwest Region
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31690 Requisition #

Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.

 

We're looking for someone to join our team as a Customer Service Associate who:

Assist patients with billing related questions. Reviews and releases self pay stataments. Process charity applications. Handles subpeonas and correspondence. Processes mail, performs data entry of new claims and answers phones. Works on routine assignments within defined parameters, established guidelines and precedents. Follows established procedures and receives daily instructions on work.

 

Essential Functions:

  • Provides customer support by phone, email, or instant message to consumers. Applies developing/basic working knowledge and experience to the job.
  • Answers the telephone pleasantly and promptly. Routes call appropriately or takes complete messages.
  • Uses all applicable rules with regard to the confidential nature of the information contained in the records, and proper release forms. Provides a warm and welcoming environment for patients and visitors. Reviews and processes charity application, subpeonas request, and bankruptcy notices.
  • Reviews patient statements for accuracy.
  • Performs other job-related duties as assigned.

 

You'll be successful with the following qualifications:

 

Education: 

  • High School Education/GED or equivalent: Preferred
  • Associate's / Technical Degree or equivalent combination of education/related experience: Preferred

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