Billing Follow Up Associate, Full Time

Revenue Cycle
Pacific Northwest Region
37670 Requisition #


Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.


Located minutes from Lanikai Beach in Windward Oahu, Adventist Health Castle is nestled at the base of the beautiful Koolau mountain range. More than just a beautiful campus, AHCS also one of five organizations nationwide to receive the 2017 Baldrige National Quality Award.

Featuring a full-service medical center, Castle offers a wide range of inpatient, outpatient, and home-based services, with over 1,000 employees and staffed by more than 300 physicians. Located just outside of Kailua, AHCS serves all of O'ahu and is the primary health care facility for the Windward side of the island.


We're looking for someone to join our team as a Billing Follow Up Associate who:

Communicates with patients, government agencies and third party payers to gather, process and record information to receive appropriate reimbursement. Communicates with departments for charge information, coding updates, and other information for claim appeals. Completes billing and collection processes and prepares for distribution to appropriate sources. Reviews unpaid claims and obtain necessary information to resolve reimbursements. Works on routine assignments within defined parameters, established guidelines and precedents. Follows established procedures and receives daily instructions on work.


Essential Functions:


  • Reviews, corrects and submits claims to payers. Applies developing/basic working knowledge and experience to the job.

  • Reviews unpaid accounts, initiates correct actions to collect the accounts, and follows up on action to assure expected results are achieved.

  • Meets or exceeds productivity and quality performance expectations.

  • Reviews unpaid accounts and initiates collection action for past due and denied claims. Calculates write-offs and debit/credit adjustments.

  • Provides general office support as needed.

  • Performs other job-related duties as assigned. 



You'll be successful with the following qualifications:



  • High School Education/GED or equivalent: Preferred
  • Associate's / Technical Degree or equivalent combination of education/related experience: Preferred


Work Experience: 

  • Medical billing and collections experience: Preferred

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